Cookies and Tracking Policy

1. OUR USE OF COOKIES AND TRACKING

1.1 lowcarbprogram.com  (the “Sites”) uses cookies, which are small text files stored on a user’s computer by their web browser. The app does not use cookies. DDM HEALTH LTD (“we”, “us”, “our”) uses cookies to store information about your preferences, speed up your searches, recognise you when you return to our Sites and estimate our audience size and usage pattern (and branded pages on third party platforms (such as Facebook or YouTube)). For details on the specific categories of our cookies and what they are used for please see below.

1.2. You may delete and block all cookies from our Sites by changing your browser settings to refuse the setting of all or some cookies. Making this change may affect the functionality of our Sites and you may not be able to access all or parts of the Sites.

By continuing to browse our Sites you are agreeing to our use of cookies.

2. COOKIES AND TRACKING

2.1. Strictly necessary cookies: these are cookies that are required for the operation of our Sites for example, cookies that enable you to log into secure areas of our Sites or use the shopping basket.

2.2. Tracking cookies, pixels and services

• Tracking cookies are used to provide information on the pages that are viewed. Tracking cookies set from our Sites will be predominantly from Google Analytics and Hitslink. Common cookies you may encounter on our Sites are __utma, __utmb, __utmc, __utmz, __utmv which are for Google Analytics (see How Google uses data when you use our partners’ sites or apps for more information: https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk.)
• Tracking pixels may also be set in emails and banner display advertising to monitor the number of times that an email or banner has been seen. They are not used for any other purpose.
• Cookies may occasionally be used to display some users’ surveys or different versions of a page. We then use analytics to identify which version of a page provides a better user experience.
• Cookies may also be set to see how well certain banners ads are received. This helps to identify how many times an advertisement has been seen, clicked on or downloaded.
• Tracking service Hotjar is used in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor DDM Health Ltd will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link: https://www.hotjar.com/legal/policies/privacy.
• We use the Facebook Pixel to understand conversion tracking, for optimisation and remarketing purposes. You can opt – in or opt – out when you first visit our Sites and at any point thereafter through your Facebook settings or using the Privacy Settings tab at the bottom of this page. This includes reg_fb_gate, reg_fb_ref which are Facebook cookies. For information on how to opt out of this feature visit: this page http://optout.aboutads.info/#!/. To view Facebook’s privacy policy visit this page: https://www.facebook.com/about/privacy.
• Quantast cookies are set for 365 days and store your tracking cookies (first-party, third-party) preferences (see more information here: https://www.quantcast.com/privacy/).

3. MORE INFORMATION

3.1. For more detailed information about cookies please visit www.allaboutcookies.org.

4. CONTACT US

4.1. If you have any questions or comments about the use of cookies on our Sites please contact: support@lowcarbprogram.com.